Privacy Policy

FreshLaundry is strongly committed to providing customers with a safe app experience by protecting the privacy of all users while offering the best quality service. Please read and understand this Privacy Policy carefully to understand how FreshLaundry Services collects, uses, and shares your personal information.

By using our services, you are entering into a binding agreement with us and consenting to the use of your information as described in this Privacy Policy. If you disagree with these terms, you may opt out by discontinuing the use of our services.

HOW WE COLLECT YOUR INFORMATION

FreshLaundry collects your personal information when you register with us or use our services, such as tracking real-time laundry status and using perks. We also monitor how visitors interact with our site and app to improve our services and user experience.

We collect information:

– When creating an account or updating account settings (including coin redemptions and order details).
– When you contact us via email, phone, social media, or our in-app chat function.
– When you browse our website or app, whether before or after creating an account.
– From third-party sources (e.g., advertising platforms and fraud detection providers).

INFORMATION WE COLLECT FROM YOU

We value your privacy and appreciate your trust in us. When you use the FreshLaundry website or app, we collect:

– Personal details such as your name, contact details, and payment information.
– Information related to your interactions with our website and app, such as usage data, technical details of your device, and IP address.
– Data about your usage of our services via mobile devices, including carrier information, location, and interactions with technologies like QR codes or mobile coupons.

Unless you remain anonymous via your device settings, this information may be collected automatically if you access our services via any FreshLaundry app or mobile browser.

USE OF YOUR INFORMATION

We will only process your information if there is a lawful basis, such as fulfilling a service request, entering into a contract, obtaining your consent, or complying with legal obligations. We use your information to:

– Provide access to relevant parts of our website and app.
– Fulfill the services you have requested.
– Contact you regarding your order or other necessary communications.
– Improve the quality and efficiency of our services.
– Customize content and advertising displayed to you based on your preferences.
– Assist our customer support team in addressing your inquiries.
– Collect feedback and notify you about service updates, new locations, or relevant developments.
– Analyze your activity to enhance our services, prevent fraud, and support business improvements.
– Enforce contractual terms and protect FreshLaundry’s rights, including fraud prevention.

DATA RETENTION POLICY

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal, tax, and business requirements. When no longer required, data will be securely deleted or anonymized.

THIRD-PARTY SERVERS AND DATA SHARING

Your information is hosted on third-party servers. Our entire technology stack, including the FreshLaundry website, mobile app APIs, and POS data, is hosted on secure servers, potentially outside Singapore. These servers store all relevant data, including user, billing, and payments.

We may share your information with third-party service providers for analytics, advertising, and fraud prevention. We ensure these third parties comply with privacy regulations and do not misuse your data.

CONSENT

By providing personal information when completing a transaction, you consent to its collection and use for that purpose only. You may withdraw your consent at any time by contacting us at customercare@freshlaundry.com.sg.

For secondary purposes, such as marketing, we will request your consent or provide you with an opportunity to unsubscribe.

DISCLOSURE

We may disclose information if required by law or if you violate our Terms of Use, as necessary to pursue further action.

THIRD-PARTY SERVICES

Third-party providers used by FreshLaundry only collect, use, and disclose your information to the extent necessary to provide their services. We recommend you read their privacy policies to understand how your information will be handled.

If a transaction involves a third-party provider, your information may be subject to the laws of the jurisdiction(s) where the provider or its facilities are located.

THIRD-PARTY LINKS

Our website or app may contain links to third-party websites. FreshLaundry is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked third-party websites.

SECURITY

We take precautions to ensure your personal information is secure, including using industry best practices to prevent unauthorized access, alteration, or destruction of your data.

COOKIES POLICY

Cookies are small data files stored in your browser to improve your experience on our website and app. We use cookies for:

– Essential website functionality
– Analytics and performance tracking

You may choose to decline cookies by adjusting your browser or mobile settings. However, declining cookies may affect certain features or your user experience.

AGE OF CONSENT

By using this site or app, you confirm that you are at least 13 years old and legally competent to enter into a valid contract. If you are under 18, you must obtain parental consent. If we discover we have received information from an individual under 13 without verification of parental consent, we will delete that information.

LEGAL COMPLIANCE

FreshLaundry operates in compliance with applicable privacy laws, including but not limited to:

– Singapore PDPA (Personal Data Protection Act)
– General Data Protection Regulation (GDPR) for European users
– California Consumer Privacy Act (CCPA) for California residents

Users have rights under these laws, such as access, correction, deletion, and portability of their data. To exercise these rights, contact us at customercare@freshlaundry.com.sg.

CHANGES TO THIS PRIVACY POLICY

FreshLaundry reserves the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting. If there are material changes, we will notify you to keep you informed about how we collect, use, and disclose your information.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide services to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete your personal information, register a complaint, or obtain more information, please contact our Grievance Redressal Officer at customercare@freshlaundry.com.sg or write to us at:

Grievance Redressal Officer 
FreshLaundry Services Pvt. Ltd. 
4001 Ang Mo Kio Industrial Park 1, #01-11, (S)569622, Singapore 
+(65) 6455 7696