Terms and Conditions

1. Introduction

Welcome to FreshLaundry Services. By accessing and using our website, fresh laundry mobile apps and services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please discontinue use of our services immediately.

2. Definitions

– “Company,” “We,” “Us,” or “Our” refers to FreshLaundry Services Pvt. Ltd.
– “User,” “You,” or “Your” refers to any person accessing or using our Site and services.
– “Services” refer to the laundry services, mobile app functionalities, and related offerings provided by FreshLaundry.

3. Eligibility

By using our Site or services, you confirm that you are at least 18 years old or have parental/guardian consent to use our services if you are between 13 and 17 years old.

4. Account Registration

– To access certain features, you may need to register an account.
– You are responsible for maintaining the confidentiality of your account credentials.
– Any unauthorized use of your account must be reported to us immediately.

5. Use of Services

– Our services are for personal, non-commercial use unless explicitly authorized.
– You agree not to misuse our services, attempt unauthorized access, or disrupt service operations.
– We reserve the right to refuse service or terminate accounts at our discretion.

6. Payments and Refunds

– Payments for services must be made through the accepted payment methods listed on our Site.
– All transactions are final unless stated otherwise in our refund policy.
– If you experience billing errors, contact our support team at customercare@freshlaundry.com.sg.

7. Service Availability and Limitations

– We aim to provide uninterrupted service but do not guarantee that our Site or services will always be available.
– We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

8. Intellectual Property Rights

– All content on our Site, including logos, trademarks, text, images, and software, is the property of FreshLaundry or its licensors.
– Unauthorized use, reproduction, or distribution of our content is prohibited.

9. User Responsibilities and Conduct

You agree not to:
– Violate any applicable laws while using our services.
– Post or transmit harmful, defamatory, or abusive content.
– Interfere with the security or integrity of our Site.
– Engage in fraudulent activities or impersonate others.

10. Third-Party Links

Our Site may contain links to third-party websites. We do not control or endorse their content, and we are not responsible for their policies or practices.

11. Limitation of Liability

– FreshLaundry shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.
– We do not guarantee error-free or uninterrupted service.
– Our liability is limited to the maximum extent permitted by applicable law.

12. Indemnification

You agree to indemnify and hold FreshLaundry harmless from any claims, losses, damages, liabilities, or expenses arising from your violation of these Terms.

13. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which can be found in privacy policy section

14. Termination

We reserve the right to suspend or terminate your access to our services if you violate these Terms or engage in unlawful activities.

15. Governing Law and Dispute Resolution

– These Terms are governed by the laws of Singapore.
– Any disputes shall be resolved through mediation or arbitration in Singapore, unless otherwise required by law.

16. Changes to Terms

We may update these Terms at any time. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

17. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

FreshLaundry Services Pvt. Ltd.
4001 Ang Mo Kio Industrial Park 1, #01-11, (S)569622, Singapore
Email: customercare@freshlaundry.com.sg
Phone: +(65) 6455 7696